FAQ

Shipping & Delivery

Where do you ship?
We offer worldwide tracked shipping. Delivery times vary by destination; you'll receive a tracking number by email as soon as your order ships.

How much is shipping?
Shipping is calculated at checkout before you pay. Keep an eye out for free-shipping thresholds and promotions.

Orders & Returns

What is your return policy?
Every order is backed by a 30-day satisfaction guarantee. If you're not happy, email us within 30 days of delivery and we'll arrange a replacement or refund. See our Refund Policy for details.

Can I change or cancel my order?
If your order hasn't shipped yet, email us as soon as possible and we'll do our best to help.

Products & Warranty

Do your devices come with a warranty?
Yes. Register your device on our Warranty Registration page to activate coverage.

Are your wellness devices medical devices?
No. Our devices are designed for personal comfort and relaxation and are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional for medical concerns.